Terms and Conditions

EZ Rides Luxury ("we", "us") operates ezridesluxury.com and provides charter bus booking and driver-dispatch services. By using our services, requesting a quote, booking a trip, or working with us as a driver, you agree to these terms.

EZ Rides Luxury Limo Inc. ("the Company"), doing business as EZ Rides Luxury, provides the charter bus transportation services described below. The following terms govern every trip booked through ezridesluxury.com or the EZ Rides Luxury booking assistant.

Cancellations & Refunds

Trips canceled by the client 8 or more days before the scheduled trip date are fully refunded. Trips canceled within 7 days of the scheduled trip date are non-refundable. "Trip date" means the scheduled date of service, not the date the trip was booked. This cancellation policy is superseded by the Force Majeure section below.

Force Majeure

"Force majeure" means a natural disaster, severe weather event that closes roads or renders travel unsafe, government-ordered restriction, act of terrorism or war, or any other event beyond either party's reasonable control. If a booked trip cannot be completed because of a force majeure event, the client receives a full refund of all amounts paid, regardless of how close to the trip date the event occurs.

Liability & Limitation of Liability

The Company uses commercially reasonable care to complete every trip safely and on schedule. The Company is not liable for delays, tardiness, or other disruptions caused by traffic, weather, mechanical failure, or other circumstances outside its direct control, except where caused by the Company's gross negligence or willful misconduct.

The Company's total liability arising from any trip is limited to the amount the client paid for that trip.

Assumption of Risk

Bus travel carries inherent risks, including but not limited to traffic accidents, adverse weather, and mechanical failure. By booking a trip, the client acknowledges these risks and assumes them.

Indemnification

The client agrees to indemnify the Company against claims arising from the client's own misconduct or that of their passengers, including property damage or injury to third parties caused by the client or their passengers. This indemnification does not extend to claims arising from the Company's own negligence.

Governing Law

These terms are governed by the laws of the State of New Jersey, and any dispute arising from these terms or a booked trip will be handled in the courts of the State of New Jersey.

Severability

If any provision of these terms is found unenforceable, the remaining provisions remain in full effect.

Communications Consent (Phone, Text & Email)

By providing a phone number or email address when requesting a quote, booking a trip, or otherwise engaging the Company's services, you represent that you are the account holder or authorized user of that phone number and email address, and you consent to receive calls, SMS text messages, and emails from the Company related to your trip — including quotes, booking confirmations, dispatch and pickup coordination, trip changes and cancellations, invoices and payment reminders, and driver-portal login codes. These are transactional and service-related communications tied to a trip you requested, not telemarketing.

If you provide a phone number or email address for another person (for example, another passenger, an event contact, or a driver you are booking for), you represent that you have that person's permission to do so and that providing it does not violate any Do Not Call registry, opt-out request, or other communications-preference restriction applicable to that person. You agree to indemnify the Company against any claim arising from contact information you provided being inaccurate, reassigned, or provided without the necessary authorization.

Message and data rates may apply for SMS. Message frequency varies depending on your trip schedule. You may opt out of SMS at any time by replying STOP, or of email by using the unsubscribe link in any email we send; to opt out of phone calls, contact us using the information below. Reply HELP for SMS assistance. Carriers are not liable for delayed or undelivered messages.

Contact Us

If you have questions about these terms, contact us at info@ezridesluxury.com.