Privacy Policy

EZ Rides Luxury ("we", "us") operates ezridesluxury.com and an internal administrative system used to manage bus charter bookings, trips, drivers, and payments.

Information We Collect

When you request a quote or book a trip, we collect the information you provide, such as your name, phone number, email address, pickup and drop-off details, and payment information. If you start planning a trip on our site and do not finish, we keep the details you entered so you can pick up where you left off, and we may email you one reminder with a link to finish. Our administrative system also reads trip-confirmation emails sent to our own business inbox from bus providers we work with, in order to keep our trip records accurate.

How We Use Information

We use this information solely to schedule, manage, and fulfill charter bus bookings, coordinate with drivers and providers, and process payments. We do not sell your information to third parties.

Cookies & Advertising

As we run advertising campaigns (for example, on Facebook, Instagram, YouTube, or Google), we may use advertising and analytics tools — such as the Meta Pixel, Google Ads tracking, or similar tools — to measure ad performance and understand how visitors use our site. These tools may place cookies or similar technologies in your browser. We do not sell your personal information to third parties for their own advertising purposes.

Marketing Communications

If you opt in to receive promotional emails from us, you may unsubscribe at any time using the link in any marketing email we send. We do not send unsolicited commercial email and will honor opt-out requests promptly, in line with the CAN-SPAM Act.

SMS / Text Messaging

With your consent, EZ Rides Luxury sends SMS text messages to drivers for trip assignments, pickup reminders, trip changes and cancellations, and one-time login verification codes for the driver portal. If you tick the text-reminder box when you start planning a trip, we may also text you one reminder with a link to finish it. Message and data rates may apply. Message frequency varies. Reply STOP to opt out, or HELP for help at any time. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Email Access

Our administrative system connects to our own company Gmail inbox to read trip-confirmation emails and attachments from our charter bus providers. This access is used only to automate the creation of internal trip records and is never used to read, send, or share anyone else's email.

Contact Us

If you have questions about this policy, contact us at info@ezridesluxury.com.